Terms of Service

These Terms of Service are an agreement between you and Mentor Pods ("we", "us"), located in Cleveland, Ohio, United States. By using the Mentor Pods website (mentorpods.com), submitting a form, chatting with our assistant, or enrolling in a program, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the website or our services.

You must be at least 18 and able to enter a contract. If you enroll on behalf of a business, you confirm you have authority to bind it.

Mentor Pods provides group coaching programs ("Pods") for entrepreneurs and business owners. Our website provides information about our services and allows you to submit inquiries about joining a pod.

Submitting an inquiry does not constitute enrollment. Enrollment is confirmed only after a mutual fit conversation and acceptance by both parties. We may decline any application, and we may match you to a different pod than you expected in order to keep pods balanced.

We stand behind our coaching programs with a satisfaction guarantee. If you are not satisfied with your experience after completing the first full month of your program, you may request a full refund. Details of the guarantee will be provided during the enrollment process.

Price. Pod membership is $850 per month. From time to time we offer a promotional monthly rate, shown on the website with its end date; the rate shown on the site on the day you enroll is the rate you pay. You can instead prepay a full year at 10% off the monthly rate times twelve. There is no initiation or setup fee and there are no tiers.

How billing works. Payment is not taken on this website. During enrollment you will give us a payment method and confirm your plan, price, billing date and these renewal terms in writing before your first charge. Charges are in US dollars.

Automatic renewal. Membership is a continuing subscription. A monthly membership renews automatically each month on your billing date, and an annual membership renews automatically at the end of each twelve month term, in each case at the rate you enrolled at until you cancel. If your rate is ever going to change at renewal, we will tell you by email at least 30 days before the change, and you can cancel before it takes effect. For annual memberships we will send a reminder email between 15 and 45 days before the renewal date.

Cancelling. You can cancel at any time and it will not cost you anything to do so. Email info@mentorpods.com, call 216-219-4561, or tell your coach. We will confirm your cancellation by email. Cancelling stops the next renewal; you keep access through the end of the period you already paid for. Apart from the guarantee in section 3, payments already made are not refunded when you cancel part way through a month or year.

Failed payments and taxes. If a payment fails we will let you know and try again. If it still fails after a reasonable time we may pause your membership until it is resolved. Prices do not include any sales tax that may apply.

Pods work because members can speak openly. You agree to keep confidential anything another member shares in a session, not to solicit or recruit other members or coaches, and to treat everyone with respect. We may remove a member who breaks these rules (see section 12).

Coaching is guidance, not a guarantee of any business result. You are responsible for the decisions you make in your business.

All content on this website, including text, graphics, logos, images, worksheets, and blog articles, is the property of Mentor Pods and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without written permission. You may print our free worksheets and tools for your own use.

Materials we give you as a member (frameworks, recordings, templates) are for your personal use in your business. Do not share them outside your pod or resell them.

If you give us a testimonial, review, or feedback about Mentor Pods, in writing, by email, on a call, in a recorded session, or in a survey, you give us a permanent, royalty free, worldwide licence to use it, with your name, business name, likeness and title, on our website and in our marketing, and to shorten or edit it for length without changing its meaning. If you would rather we not use something, or you want us to stop using a testimonial you already gave, email info@mentorpods.com and we will remove it from future materials within a reasonable time. We never pay for testimonials and we do not edit them to say something you did not say.

When you submit information through our forms, you represent that the information is accurate and that you are authorized to provide it. We will handle your information in accordance with our Privacy Policy.

Email. By submitting a form you agree that we may email you about your request and about Mentor Pods programs, events and offers. Every marketing email includes an unsubscribe link.

Text messages. If you give us a mobile number on a form that says so, you agree to receive automated text messages from Mentor Pods at that number about the offer or request you submitted and occasional follow ups. Message frequency varies. Message and data rates may apply. Reply STOP to stop, or HELP for help. Consent to texts is not a condition of purchase. Full details are in the Privacy Policy.

The chat bubble on this site, when it is on, is an automated AI assistant, not a person. Its answers are generated by a language model and may be incomplete or wrong. Nothing the assistant says is a quote, a promise, or a change to these Terms; the prices and terms on this site and in your enrollment agreement control. Every chat message is stored and may be read by our team, and the assistant may save your name and email if you share them. Do not use the chat to send payment details or other sensitive information, and do not use it to try to extract data, generate abusive content, or interfere with the service.

Our blog articles, worksheets, and free tools are provided for informational purposes only and should not be considered professional business, legal, or financial advice. Always consult with qualified professionals for decisions specific to your business.

You agree not to use the website to send spam, submit false information, scrape or copy content, probe or attack our systems, or interfere with other visitors. We use automated spam protection on our forms and may block or flag submissions that look automated.

You may end your membership at any time as described in section 4. We may suspend or end your membership, or your use of the website, if you break these Terms, disrupt a pod, fail to pay, or behave in a way that harms other members, coaches or Mentor Pods. If we end your membership for a reason other than your breach, we will refund any prepaid amount for the period after the end date. Sections 3 (as to refunds already owed), 5, 6, 7, 13, 14, 15 and 16 survive termination.

The website and our programs are provided "as is". We do not promise that the website will always be available or error free, or that any program will produce a particular result for your business.

To the fullest extent allowed by law, Mentor Pods and its coaches shall not be liable for any indirect, incidental, special, or consequential damages, or lost profits, arising from your use of our website or participation in our programs. Our total liability for any claim shall not exceed the amount you have paid us in the twelve months before the claim arose, or $100 if you have paid us nothing. Some states do not allow these limits, so they may not fully apply to you.

If you believe content on this site infringes your copyright, send a notice to our designated agent at info@mentorpods.com (subject line "DMCA") or by mail to Mentor Pods, Attn: Copyright Agent, Cleveland, Ohio, United States. Include: a description of the work; the URL of the material you believe infringes; your name, address, phone number and email; a statement that you believe in good faith the use is not authorized by the copyright owner, its agent or the law; a statement, under penalty of perjury, that the information is accurate and that you are the owner or authorized to act for the owner; and your physical or electronic signature. We will remove or disable access to material that a valid notice identifies and may terminate repeat infringers.

Please read this section carefully. It affects your rights.

Talk to us first. If you have a problem, email info@mentorpods.com with a description and how you would like it resolved. We will do the same if we have a problem with you. Both sides agree to try in good faith to work it out for 30 days before starting any formal proceeding.

Binding arbitration. If we cannot resolve it, any dispute arising out of or relating to these Terms, the website, or our programs will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, rather than in court. The arbitration will take place in Cleveland, Ohio, or by video, and the Federal Arbitration Act governs this section. The arbitrator can award the same relief a court could, on an individual basis. Judgment on the award may be entered in any court with jurisdiction.

Class action waiver. You and we agree to bring claims only in an individual capacity, not as a plaintiff or class member in any class, consolidated or representative action. If this waiver is found unenforceable for a particular claim, that claim will proceed in court, not arbitration.

Exceptions. Either side may bring an individual claim in small claims court, or seek a court order to stop infringement or misuse of intellectual property or confidential information.

Opt out. You may opt out of this arbitration agreement by emailing info@mentorpods.com with your name and the words "arbitration opt out" within 30 days after you first accept these Terms. Opting out does not affect any other part of these Terms.

These terms shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law provisions. Subject to section 15, any court proceeding will be brought in the state or federal courts located in Cuyahoga County, Ohio, and both sides consent to their jurisdiction.

We may modify these terms from time to time. When we do, we will post the new version here and update the date at the top. If a change affects the price or renewal terms of an active membership, we will email you at least 30 days before it takes effect. Continued use of the website or your membership after changes take effect constitutes acceptance of the revised terms.

These Terms, the Privacy Policy, and your enrollment agreement are the whole agreement between you and us about the website and our programs. If any part is found unenforceable, the rest still applies. If we do not enforce a term right away, we can still enforce it later. You may not transfer this agreement to anyone else; we may transfer it as part of a sale or merger of our business.

Mentor Pods, Cleveland, Ohio, United States. info@mentorpods.com, 216-219-4561.